Head Operations

Role & responsibilities

Designation - Dy. Business Operations Head Field Collections-Retail Loans

Reporting To - Business Operations Head

Industry - BFSI

Employment Type - Full Time

Key Responsibilities:

• Develop and execute the state level field collections strategy

• Meet performance targets for the assigned portfolios

• Ensure optimal allocation of cases to FOS

• Ensure adequate manpower and geographic coverage across the State

• Control manpower costs and ensure portfolio and state level profitability

• Review daily, weekly, and monthly performance against targets

• Provide leadership to the field collections team and develop their capabilities and

efficiency

• Ensure all collection activities are in compliance with RBI and Client guidelines

and Company Code of Conduct

• Regularly attend review meetings with clients

• Manage client relationships

• Provide accurate and timely reporting

Experience s Competencies

• Strong hands-on experience (12-18 years) managing multi location / state level

collections operations

• Exposure in collection of retail loan products such as personal loans, credit cards,

2-wheeler / auto loans, consumer durable loans, housing loans and other secured

and unsecured products

• Experience working with NBFC’s, banks, or specialized collection agencies in

collection role

• Data driven performance management

• Geographic and market understanding

Education:

• Graduate in any discipline

• MBA or relevant professional qualifications will be an advantage