Head Operations - SEZ / FTWZ

Key Responsibilities

• Take complete ownership of day-to-day SEZ/FTWZ operations, including cargo receipt, storage, inventory, movement, dispatch and value-added services.
• Ensure strict compliance with SEZ/FTWZ regulations, documentation and operational procedures.
• Lead and develop the operations team, including supervisors, warehouse staff and contract manpower.
• Establish robust SOPs, workflows, controls and accountability mechanisms across operations.
• Drive warehouse productivity, space utilisation, manpower efficiency and turnaround time.
• Implement strong systems for inventory accuracy, cargo tracking, documentation and operational reporting.
• Work closely with WMS/ERP/technology teams to automate manual processes and improve visibility.
• Monitor operational KPIs and build MIS/dashboard-driven management rather than relying on manual follow-ups.
• Identify bottlenecks and continuously improve processes through automation, technology and data-based decision making.
• Coordinate closely with Sales, Finance, Customs/Compliance, IT and customers to ensure seamless execution.
• Ensure customer SLAs are met and proactively resolve operational escalations.
• Manage MHE, equipment, manpower and other operational resources efficiently.
• Drive a culture of zero-error operations, ownership and continuous improvement.