Head Project Sales

Job Purpose

The Relationship Manager will be responsible for driving sales of the companys residential projects, including luxury apartments, villas, and plotted developments. The role will manage the complete sales cycle, from lead generation and customer engagement to booking, documentation, collections, and final closure, while building strong relationships with customers and channel partners and ensuring an excellent customer experience.

Key Responsibilities

1. Sales & Business Development

• Drive sales for residential projects including luxury apartments, villas, and plotted developments.
• Generate and convert leads through direct sales, referrals, channel partners, and other business development initiatives.
• Manage the complete sales lifecycle from lead generation, customer engagement, site visits, negotiations, booking, agreement execution, collections, and final closure.
• Consistently achieve individual sales targets and contribute to overall business revenue.

2. Customer Relationship Management

• Build and maintain strong, long-term relationships with prospective and existing customers.
• Understand customer requirements, preferences, and budgets and recommend suitable project offerings.
• Conduct project presentations, property demonstrations, and personalized site visits.
• Handle customer queries, concerns, and objections professionally throughout the sales process.
• Ensure a smooth and positive customer experience from initial enquiry through post-sales support.

3. Channel Partner Management

• Develop and maintain a strong network of channel partners, brokers, and referral sources.
• Regularly engage with channel partners to generate qualified leads and business opportunities.
• Build mutually beneficial relationships to support sustained sales growth.

4. Booking, Documentation & Collections

• Coordinate property bookings and ensure completion of required documentation and agreement formalities.
• Follow up with customers for scheduled payments and collections.
• Coordinate with internal teams to ensure timely documentation, registration, and closure processes.
• Provide post-sales support and assist in resolving customer-related issues.

5. Cross-functional Coordination

• Coordinate with CRM, Marketing, Legal, Finance, Banking, and Customer Support teams to ensure seamless execution of sales and customer requirements.
• Ensure timely flow of information and documentation across relevant departments.
• Support project launches, promotional campaigns, exhibitions, and corporate events to drive customer acquisition.

6. Market & Sales Intelligence

• Monitor market trends, competitor activities, property offerings, and customer preferences.
• Identify new business opportunities and provide relevant market feedback to management.
• Maintain accurate records of sales activities, customer interactions, follow-ups, and pipeline status in the CRM system.

7. Compliance

• Ensure compliance with company policies, internal sales processes, RERA guidelines, and applicable statutory documentation throughout the sales cycle.

Desired Candidate Profile

• Strong experience in residential real estate sales.
• Experience in selling apartments, villas, and/or plotted developments preferred.
• Proven ability to manage the complete sales cycle and close residential property transactions.
• Strong customer relationship and channel partner management skills.
• Excellent negotiation, presentation, communication, and objection-handling abilities.
• Target-oriented and self-motivated with a strong business development mindset.
• Comfortable conducting customer meetings and property site visits.
• Good understanding of CRM systems and sales pipeline management.
• Knowledge of RERA and real estate sales processes will be preferred.
• Experience in Builder sales is must.

Key Skills & Competencies

Sales & Business Development

• Residential Real Estate Sales
• Lead Generation & Conversion
• Direct & Channel Sales
• Sales Pipeline Management
• Business Development
• Negotiation & Deal Closure

Customer & Relationship Management

• Client Relationship Management
• Channel Partner Management
• Customer Engagement
• Site Visits & Property Presentation
• Objection Handling
• Post-sales Support

Operations & Compliance

• Booking & Documentation
• Collections & Payment Follow-up
• CRM Management
• RERA Compliance
• Cross-functional Coordination

Core Competencies

• Excellent Communication
• Presentation Skills
• Relationship Building
• Target Orientation
• Problem Solving
• Negotiation
• Customer-centric Approach
• Strong Follow-up & Execution