Head - Quality

Job Summary

The Quality Head is responsible for defining, implementing, and sustaining quality standards across all manufacturing and operational processes to ensure consistent delivery of high-quality products to customers. This role provides strategic leadership for the Quality function, establishes quality objectives, and drives continuous improvement initiatives to support long-term business success and customer satisfaction.

The position holder is accountable for ensuring compliance with internal quality systems, customer requirements, and applicable regulatory standards, while fostering a culture of quality across the organization.

Key Responsibilities

Quality Strategy & Governance

• Establish quality objectives, policies, and procedures aligned with business goals and customer requirements
• Review and continuously improve existing quality standards, systems, and policies
• Ensure compliance with all applicable legal, regulatory, and customer-specific quality standards

Operational Quality Management

• Devise and implement procedures to inspect, monitor, and report quality issues
• Monitor all manufacturing and operational processes that impact product quality
• Ensure reliability and consistency of production through process audits and final product inspections
• Review quality reports, statistical data, and relevant documentation to identify trends and risks

Leadership & Team Development

• Guide, mentor, and monitor managers and staff on quality standards and best practices
• Build a strong quality culture through leadership, training, and cross-functional collaboration

Customer & Stakeholder Management

• Evaluate customer quality requirements and ensure they are fully met
• Establish quality standards in consultation with customers and internal management
• Address customer complaints and drive corrective and preventive actions

Data Analysis & Continuous Improvement

• Collect, analyze, and interpret quality data to facilitate proactive problem-solving
• Implement quality control and improvement initiatives to reduce defects, rework, and costs
• Design and maintain control systems that support production planning and quality assurance

Cross-functional & External Interface

• Report quality issues and malfunctions to the Production team for immediate corrective action
• Coordinate with external quality assurance bodies and auditors during on-site inspections
• Act as the primary interface for quality-related discussions with customers and external agencies

Orientation / Competencies

• Strong leadership and team-building capabilities
• Deep understanding of quality systems and methodologies
• Excellent problem-solving and analytical skills
• Strong numerical ability with knowledge of statistical and data analysis tools
• Results-driven with a continuous improvement mindset

Qualification & Experience

• Engineering Degree (Electronics / Electrical / Mechanical or related discipline)
• 25-30 years of experience in the Electronics Manufacturing Industry (EMS preferred)
• Extensive experience in Quality Management Systems, audits, and customer quality management