Head Quality Control

Role & responsibilities

Position: Head Quality Control (QC)

Company: Crystal Quinone Pvt Ltd
Location: Vatva GIDC, Ahmedabad, Gujarat
Department: Quality Control / Quality Assurance
Reporting To: Plant Head / General Manager / Director
Experience: 1520 years in the chemical manufacturing industry, including at least 10 years in a leadership role.

Key Responsibilities

A. Quality Control and Testing

• Manage quality testing of incoming raw materials, in-process samples, finished products, and dispatch samples.
• Ensure timely and accurate analysis using appropriate laboratory testing methods and instruments.
• Approve or reject materials and finished products based on established specifications.
• Investigate quality deviations, customer complaints, and product failures, and implement corrective and preventive actions (CAPA).
• Ensure proper maintenance, calibration, and validation of laboratory instruments and testing equipment.

B. Quality Systems and Compliance

• Develop, implement, and maintain SOPs, test methods, specifications, and quality records.
• Ensure compliance with applicable ISO standards, customer requirements, and relevant statutory and regulatory requirements.
• Support internal and external audits and customer inspections.
• Maintain documentation for quality incidents, non-conformities, change control, and corrective actions.
• Promote continuous improvement in product quality and laboratory efficiency.

C. Team Management

• Lead, train, and develop QC chemists, laboratory analysts, and supporting staff.
• Allocate work, monitor laboratory performance, and ensure timely reporting of test results.
• Establish departmental KPIs and monitor performance against quality objectives.
• Maintain laboratory discipline, safe working practices, and proper chemical handling procedures.

D. Process and Customer Quality

• Coordinate with Production, R&D, Purchase, Stores, and Dispatch teams to resolve quality-related issues.
• Analyze recurring product defects and process variations and recommend improvements.
• Investigate customer complaints and prepare technical reports with root-cause analysis.
• Support new product development, product trials, and process scale-up activities.
• Monitor rejection rates, rework, batch failures, and customer complaints.

E. Laboratory Safety

• Ensure compliance with laboratory safety procedures, chemical storage requirements, and waste disposal guidelines.
• Ensure proper use of PPE, safe handling of hazardous chemicals, and emergency preparedness.
• Maintain laboratory housekeeping and ensure safe operation of testing equipment.

Educational Qualifications

• M.Sc. in Chemistry, Analytical Chemistry, Organic Chemistry, or Industrial Chemistry.

Preferred Qualification:

• M.Sc. in Analytical or Organic Chemistry, or an M.Tech./M.Sc. in a relevant chemical discipline.
• Additional certification or training in ISO 9001, ISO/IEC 17025, quality management systems, root-cause analysis, and statistical process control (SPC) will be an advantage.

Key Performance Indicators (KPIs)

• Reduction in customer complaints and product rejection rates.
• Percentage of batches meeting specifications on the first attempt.
• Timely release of raw materials and finished products.
• Reduction in batch failures, rework, and quality-related losses.
• Timely closure of CAPA and audit observations.
• Compliance with calibration schedules and laboratory testing procedures.
• Team productivity and adherence to laboratory safety standards.

Required Competencies

• Strong analytical and problem-solving skills.
• Leadership and team management.
• Decision-making and attention to detail.
• Effective coordination with cross-functional departments.
• Strong communication and technical report-writing skills.
• Ability to work under pressure and meet production and dispatch timelines.

Preferred Candidate Profile

Candidates currently working as QC Head, Quality Control Manager, Laboratory Manager, or Senior QC Manager in a chemical manufacturing company will be preferred. Candidates with strong hands-on analytical expertise, team leadership experience, and a proven record of improving product quality and reducing customer complaints are encouraged to apply.

Preferred candidate profile