Head Receptionist

Our Ref: TOG1235261

Location: Norwich (Blenheim Road)
Salary: £13.80 - £14.80 per hour
Hours: 42.5 hours per week (Monday to Friday 07:45am – 17:15pm)
Contract: Permanent

We are looking for an organised, proactive, and customer-focused Head Receptionist to lead our reception team and help deliver an outstanding experience for every patient who visits our practice.

As the first point of contact for our patients, our reception team plays a vital role in creating a welcoming, professional, and efficient environment. As Head Receptionist, you will lead by example, supporting your colleagues while ensuring the smooth day-to-day running of the reception function.

Working closely with the Practice Manager, clinicians, and wider practice team, you'll help drive exceptional patient service, support operational efficiency, and foster a positive and collaborative team culture.

The Role

As Head Receptionist, you will:

• Lead, support, and motivate the reception team.

• Ensure every patient receives a warm, friendly, and professional welcome.

• Oversee appointment scheduling and diary management to maximise efficiency.

• Handle patient enquiries, both in person and over the telephone, with professionalism and empathy.

• Support the Practice Manager with reception rotas, training, and performance management.

• Assist with the recruitment, induction, and mentoring of new reception team members.

• Monitor reception processes and identify opportunities to improve the patient journey.

• Ensure patient records are accurate and maintained in line with GDPR and company policies.

• Manage incoming correspondence, emails, and administrative tasks efficiently.

• Promote a positive, organised, and supportive working environment.

About You

We're looking for someone who has:

• Previous experience in a dental, healthcare, or customer service environment.

• Experience leading, supervising, or mentoring a team.

• Excellent communication and interpersonal skills.

• Outstanding organisational and time management abilities.

• A professional, approachable, and patient-focused manner.

• Confidence using computer systems and appointment booking software.

• The ability to remain calm and organised in a busy environment.

• A proactive approach with excellent attention to detail.

Experience using dental practice management software is desirable but not essential.

What We Can Offer

• Staff referral scheme.

• Birthday leave.

• Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.

• Fully funded DBS checks where required.

• Access to our Employee Assistance Programme because your mental wellbeing matters to us.

• Ongoing training and professional development opportunities.

• Support from our dedicated People Team, Finance Team, and other central support services.

• Auto-enrolment into our pension scheme after 3 months' service.

• Career mobility and progression opportunities across our growing dental group.

Join Our Team

If you're an experienced receptionist who enjoys leading people, delivering outstanding customer service, and creating a positive patient experience, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.