Head Receptionist

Lead Our Front-of-House Team at Ivy Dental House Camden!

Are you an experienced dental receptionist ready to take the next step in your career?

Do you have a passion for exceptional customer service, strong leadership skills, and

enjoy creating outstanding patient experiences?

We are looking for an enthusiastic, highly organized, and motivated Head Receptionist

to join our friendly and supportive team at Ivy Dental House Camden, a busy NHS and

private dental practice.

As the face of our practice, you will play a vital role in ensuring every patient receives a

warm welcome and outstanding service from the moment they walk through our doors.

You'll lead our reception team, oversee the smooth day-to-day running of the front desk,

and work closely with our clinicians and management team to create an exceptional

patient journey.

Key Responsibilities

• Lead, motivate, and support the reception team to deliver exceptional customer

service.

• Oversee the daily operation of the reception department, ensuring efficiency and

professionalism at all times.

• Welcome patients with warmth, empathy, and professionalism, creating a positive

first impression.

• Manage appointment scheduling, recalls, cancellations, and diary optimization.
• Handle patient enquiries confidently in person, by telephone, and via email.
• Ensure patient records are accurate and maintained in line with GDPR and

confidentiality requirements.

• Process payments and assist with daily financial reconciliation.
• Work closely with dentists, hygienists, and the wider team to ensure a seamless

patient experience.

• Identify opportunities to improve patient satisfaction and reception efficiency.
• Support the Practice Manager with administrative tasks and day-to-day practice

operations.

What We're Looking For

A minimum of 3 years' experience in a dental reception role is essential.

• Previous experience leading or supervising a reception or administrative team is

highly desirable.

• Experience working in an NHS and private dental practice.
• Excellent communication and interpersonal skills with a genuine passion for

patient care.

• Outstanding organisational and multitasking abilities.
• Confidence using dental practice management software (Dentally, SOE, Exact, or

similar).

• A proactive, positive attitude with excellent problem-solving skills.
• The ability to remain calm, professional, and efficient in a busy environment.

What We Offer

We believe our people are our greatest asset and are committed to creating a

workplace where you can grow, succeed, and enjoy coming to work.

• Competitive salary based on experience
• Performance-based bonus opportunities
• Paid annual leave
• Paid public holidays
• Ongoing training and professional development
• Career progression opportunities
• Employee dental benefits
• Uniform allowance
• A friendly, supportive, and collaborative team environment
• Recognition and appreciation for your hard work and achievements

The Ideal Candidate

✔ Passionate about delivering exceptional customer service and patient care

✔ A natural leader who inspires and supports others

✔ Friendly, approachable, and professional

✔ Highly organized with excellent attention to detail

✔ Confident managing a busy reception and multiple priorities

✔ A proactive problem-solver with a positive attitude

✔ A team player who enjoys contributing to the success of the practice

Join Our Team!

If you're an experienced dental receptionist looking to step into a leadership role or

you're already a Head Receptionist seeking your next opportunity we'd love to hear

from you.

Join a busy, modern NHS and private dental practice where you'll be valued, supported,

and given the opportunity to develop your career while making a real difference to our

patients' experience.

Apply today and become part of a team dedicated to delivering outstanding

• patient care, exceptional service, and beautiful smiles every day.

Pay: £29,000.00-£31,000.00 per year

Benefits:

• Employee discount

Ability to commute/relocate:

• Camden Town, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Dental receptionist: 2 years (required)

Willingness to travel:

• 100% (required)

Work Location: In person