Head Receptionist

Supervise the reception teams: Manage receptionists, ensure their proper allocation across different shifts, and guarantee their ongoing training. Optimize the guest experience: Guarantee a personalized and professional welcome for each guest, respond to their requests, and proactively handle complaints. Manage reservations and occupancy: Oversee online and telephone reservations, adjust availability, optimize occupancy rates, and manage room allocation. Coordinate with other departments: Work closely with housekeeping, maintenance, and food and beverage services to ensure a seamless stay for guests. Ensure administrative management: Control invoices, payments, activity reports, and ensure the proper functioning of hotel management software. Guarantee compliance with quality standards: Ensure that the reception meets the standards of the establishment or hotel group and suggest areas for improvement. Participate in business development: May be involved in customer loyalty and promotional activities for the establishment.

Desired Candidate Profile

Proficiency in hotel management software

He uses tools such as Opera, Fidélio or other PMS on a daily basis to manage bookings and customer follow-up.

Knowledge of administrative management

He knows how to manage cash receipts, prepare invoices, and monitor reception performance indicators.

Foreign language practice

English is essential, one or more other languages ​​are a real asset for welcoming an international clientele.

Managerial skills

He manages his team, organizes schedules and ensures the motivation and ongoing training of receptionists.

Knowledge of hotel standards and procedures

He must apply the quality standards, safety rules and internal procedures of the establishment.

Qualities of reception managers

Customer service skills: Warm and approachable, he prioritizes the client's well-being. Responsiveness: He reacts quickly and effectively to unforeseen events (overbooking, complaints, emergencies). Diplomacy: He manages conflicts and dissatisfaction calmly and courteously. Rigor: Adherence to procedures and precision in administrative tasks are essential. Leadership: He guides his team toward excellence, being both demanding and supportive.