Head Receptionist

Lead Receptionist – Exciting Leadership Opportunity

• Location: Midsummer Dental - 20 Newmarket Road, Cambridge, CB5 8DT
• Hours: Full time - Monday to Friday
• Salary: From £14.50 per hour - negotiable depending on experience

Join Our Team as a Lead Receptionist at Midsummer Dental!

Are you an experienced Dental Receptionist ready to take the next step in your career? Do you enjoy leading a team, delivering exceptional patient experiences and keeping a busy practice running smoothly?

Midsummer Dental is looking for a confident, organised and proactive Lead Receptionist to oversee our front-of-house team. This is an exciting opportunity to take ownership of reception operations, support team development and help deliver an outstanding patient journey in a modern, patient-focused dental practice.

Working closely with the Practice Manager, you'll play a key role in maintaining high standards of service, supporting practice performance and ensuring our reception team feels confident, supported and motivated.

What You'll Do

• Lead, motivate and support the reception team, including training and development.
• Ensure a welcoming, professional and seamless patient journey.
• Oversee appointment book management, diary optimisation and patient follow-ups.
• Support financial processes, including payments, treatment plan presentation and debt management.
• Maintain accurate patient records and ensure GDPR compliance.
• Monitor key performance indicators, including cancellations, failure-to-attend rates and diary utilisation.
• Carry out front-of-house checks and support compliance with CQC requirements and practice policies.
• Work alongside the Practice Manager to identify improvements and implement action plans.

What We're Looking For

• Previous experience in dental reception or a similar patient-facing role.
• Leadership or supervisory experience is desirable.
• Strong organisational, communication and IT skills; SOE/Exact experience is advantageous.
• Excellent customer service skills and a professional, approachable manner.
• Strong attention to detail and an understanding of confidentiality and compliance.
• A supportive, team-focused attitude with the confidence to lead by example.
• The ability to remain calm under pressure, prioritise workloads and solve problems effectively.

Why Join Midsummer Dental?

• Funded training and professional development opportunities.
• Clear career progression within our dental group.
• Long-service rewards, including up to 8 additional days of annual leave.
• Workplace pension scheme.
• Free annual flu vaccination.
• Discounts at hundreds of high-street retailers.
• Team events, including dragon boat racing, mini golf, Newmarket Nights and Christmas celebrations.

Pay: From £14.50 per hour

Expected hours: 41.25 per week

Benefits:

• Company events
• Company pension
• Employee discount
• Free flu jabs

Work Location: In person