Head Receptionist / Host

The Head Receptionist serves as the lead frontline ambassador of the restaurant, overseeing reception operations and ensuring exceptional guest experience in a high-volume environment. Responsible for managing reservations, walk-in queues, guest flow, and reception team performance while maintaining brand standards, operational efficiency, and smooth coordination with restaurant operations.

JOB SCOPE

A. Operational Excellence

• Oversee daily reception and guest flow operations.
• Manage reservations, waitlists, and walk-in queues.
• Coordinate seating readiness with service teams.
• Ensure smooth opening and closing reception procedures.

B. Guest Experience & Brand Standards

• Deliver excellent guest service and hospitality.
• Handle guest concerns and service recovery professionally.
• Ensure accurate communication of wait times and reservations.
• Maintain brand standards in appearance and communication.

C. People Leadership & Team Management

• Supervise and support reception staff daily.
• Train new team members on procedures and guest handling.
• Monitor staff performance, attendance, and grooming standards.
• Promote teamwork and operational readiness during peak hours.

D. Systems, Reporting & Decision Making

• Manage reservation and waitlist systems accurately.
• Monitor guest traffic, wait times, and reservation updates.
• Prepare reports on guest flow and operational concerns.
• Recommend improvements for efficiency and service quality.

E. Business & Financial Support

• Help maximize seating capacity and table turnover.
• Minimize guest drop-offs caused by long waiting times.
• Ensure proper implementation of reservation policies.
• Support overall restaurant sales and operational goals.

F. Collaboration & Coordination

• Coordinate with restaurant, service, and kitchen teams.
• Communicate operational updates affecting guest seating.
• Assist in crowd management during peak periods.
• Support smooth day-to-day restaurant operations.

G. Compliance, Safety & Professionalism

• Enforce safety, sanitation, and crowd-control standards.
• Ensure professionalism and proper grooming within the team.
• Maintain cleanliness and organization of reception areas.
• Uphold company policies and operational procedures.

JOB QUALIFICATIONS

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
• Minimum of 2 years experience as receptionist or host, preferably in a high-volume casual dining restaurant
• With 1 year of leadership experience is an advantage.
• Strong communication, problem-solving, and guest-handling skills.
• Knowledgeable in reservation systems, waitlist platforms, and guest management tools.
• Ability to work under pressure in a fast-paced environment.
• Willing to work on shifting schedules, weekends, and holidays.

Job Type: Full-time

Pay: Php21,000.00 - Php35,000.00 per month

Benefits:

• Company Christmas gift
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person