Head Server/Manager

Overview

We are seeking an energetic and motivated Head Server/Manager to lead our dynamic hospitality team. In this pivotal role, you will oversee daily restaurant operations, ensuring exceptional customer service, efficient food and beverage delivery, and smooth team management. Your leadership will drive a positive dining experience, uphold food safety standards, and foster a welcoming environment for guests and staff alike. This position offers an exciting opportunity for a seasoned hospitality professional to showcase their managerial skills while inspiring their team to deliver memorable dining moments.

Responsibilities

• Supervise and coordinate all aspects of restaurant service, including managing servers, bartenders, and kitchen staff to ensure seamless operations.
• Oversee food preparation, presentation, and quality control to meet high standards of culinary excellence.
• Utilize POS systems such as Aloha POS and Micros POS for order processing, billing, and cash handling with accuracy.
• Manage inventory control by monitoring stock levels, ordering supplies, and minimizing waste to optimize profitability.
• Train staff on food safety procedures, customer service excellence, and operational protocols to enhance team performance.
• Handle shift management by scheduling staff efficiently, resolving guest concerns promptly, and maintaining a lively yet professional atmosphere.
• Conduct regular food safety audits and ensure compliance with health regulations to guarantee a safe dining environment.
• Analyze profit and loss reports to identify opportunities for revenue growth and cost savings.
• Lead staff recruitment, interviewing, onboarding, and ongoing development initiatives to build a strong hospitality team.
• Foster a culture of teamwork, accountability, and continuous improvement through effective communication and leadership.

Skills

• Extensive experience in food preparation, cooking techniques, and food handling within casual or fine dining environments.
• Proficiency with POS systems such as Aloha POS and Micros POS for efficient transaction processing.
• Strong background in restaurant management including shift management, inventory control, budgeting, and food safety management.
• Demonstrated leadership in supervising hospitality teams with excellent team management and training skills.
• Exceptional customer service skills with the ability to handle challenging situations gracefully.
• Knowledge of food industry standards related to culinary practices, catering, banquet service, and bar operations.
• Basic math skills for cash handling, order accuracy, and financial analysis related to profit margins.
• Effective managerial communication skills for interviewing candidates, conducting staff training sessions, and managing team performance.
• Experience in managing hospitality teams within fast-paced environments such as quick service or casual dining restaurants.

Join us as a Head Server/Manager where your leadership will elevate the guest experience while empowering your team to excel!

Pay: $18.00 - $60.00 per hour

Work Location: In person