Head, Service

Job Responsibilities :

• Ensure the Work In Progress (WIP) is completed and closed (invoiced) within stipulated time as well as to ensure that upon invoicing, the car is collected on time together with settlement of payment and closely follow up on the credit debtors.
• Assist superior in ensuring branch achieves the NPS (Net Promoter Score) above national average target. The incumbent is to compile the list of all the customers who service their cars with the branch to follow up on their survey in order to get a sufficient sample for NPS survey.
• Engage and assist superior to drive and execute the technical / recall campaign initiated by the Principal.
• Responsible to ensure the customers (provided by the Principal) are called to the branch and the car is attended to according to the guidelines given.
• Reviewing the customers’ Service and Repair Incentive before its expiry and to call those customers to the branch to carry out a thorough check on their vehicles before being out of warranty in order to promote an extended warranty package or recommend a second purchase.

Education / Professional Qualification

• Diploma or Degree in Automotive Engineering or Mechanical Engineering or an equivalent combination of education and/or experience.

Professional Experience

• 2-3 years’ related working experience.