Head Teller

Head Teller

Location:

 Indianola

Department:

Reports to:

Branch Manager

Positions Supervised :

Tellers

Employee Classification:

☐  Temporary      ☒  Regular Full Time   ☐      Part-Time

FLSA Status:

☒  Non-Exempt   ☐ Salary   ☒  Hourly      ☐     Exempt   ☐   Commission

Position Summary:

The purpose of this position is to ensure customer satisfaction and quality service by adherence to Guaranty Bank’s policies and standards through supervising, coaching, and providing ongoing training to the other tellers.

Essential Functions-Primary Responsibilities and Accountabilities (90%):

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.  Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Task Statement(s)

Branch Credit/Ownership (80%)

• Provide exceptional customer service, efficiently and tactfully, to assure customer satisfaction.

• Performs all paying and receiving teller functions.

• Overall responsibility for the branches safekeeping of any of its cash or cash items.

• Receives and processes night deposit bags.

• Assists in soliciting new loans and deposits.

• Opens main vault and night deposit vaults daily.

• Opens, balances, and replenishes ATM or assigns the appropriate tellers.

• Provides backup for Branch Manager and Personal Bankers when they are busy or out of bank.

• Assists customers with entry/departure to safe deposit boxes where applicable.

• Responsible for training of new tellers.

• Responsible for periodic unannounced cash counts of all teller drawers.

• Working knowledge of debits and credits.

• Proficient in Teller Pro in order to help with balancing and corrections.

• Supervises tellers and coordinates the assignment of tellers.

• Assists with teller balancing as needed.

• Provide services to existing customers; Answers customer inquiries.

• Initiate and follows-up research request.

• Record all transactions promptly, accurately, and in compliance with bank procedures.

• Balance drawer daily, investigate and resolves out-of-balance conditions.

• Sell prepaid travel and gift cards. Maintain log and inventory.

• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

• Maintain appropriate currency logs, maintain target cash daily, balance Vault daily.

• Operate computer, telephone, copier, and other bank equipment.

• Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately.  All work must be performed within bank guidelines, following bank policies, procedures, and standards of performance.

• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Head Teller roles and responsibilities relating to each act.

Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully

• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation

• Ensure continuing development of professional relationships with management and colleagues.

• Follow all bank policies and procedures

• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.

• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)

Additional Task Statement(s)

• Work overtime, as needed.

• Ability to work on Saturday rotation schedule.

• Follow all bank policies and procedures.

• Provide assistance to other departments as needed.

• Perform other duties that may be assigned and requested.

Position Qualifications

Education:       Required – High School Diploma or equivalent.

Preferred – Post –secondary certificate or degree, experience will be considered.

Experience:     Required – 1 to 2 years of experience in banking or related field.

Preferred – 3 to 5 years of experience in banking or a related area

Licenses and

Certifications: Required – None

Preferred – Notary.

Position Requirements

Competency Statement(s)

• Accountability (core value) – Always do what we say and hold one another accountable.

• Accuracy – Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.

• Active Listening – Gives full attention to what others are saying, attentive to others’ ideas and concerns; asks questions to clarify understanding.

• Conceptual Thinking – Notices similarities between different and apparently unrelated situations.

• Confidentiality (Core Value) – Always maintains strict confidentiality .

• Community Development (Core Value) – Always committed to community development.

• Critical Thinking – Apply rules and logic to situations; considers factors beyond the initial information given.

• Data entry – Proficient alpha/numeric data entry skills.

• Detail oriented – Concentrates on routing work details; carefully monitors and examines one’s own and others’ work; ensures accuracy in documentation and data.

• Ethical Conduct – Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.

• Integrity (Core Value) – Always act with integrity and honesty.

• Respect (Core Value) – Always treats others with respect.

Physical Requirements:

Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.

Frequency

Lbs.

Sitting

 30%

Standing

 60%

Walking

 10%

Fine Manipulation of hands

80%

Lifting

Daily

 25 lbs.

Carrying

Daily

 25 lbs.

Pushing/Pulling

Seldom

 75 lbs.

Bending/Squatting

Frequent

Reaching/Overhead

Occasional

Stress Level

High at times