Head Teller

Overview When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly—a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.

Responsibilities The Head Teller supervises the daily operational activities of the branch teller staff and is responsible for ensuring accuracy and high levels of member satisfaction. The role will prepare, coordinate, and monitor various needs within the branch, which include but are not limited to record reconciliation, reports, teller work schedules, and branch cash needs.

As a leader, the Head Teller is expected to develop, motivate, and retain qualified staff. The role requires a high level of focus around adherence to compliance, policy, and procedure. The role will also participate in opening and closing branch procedures, selecting qualified candidates, and coaching and reviewing teller work to foster a team environment. In addition, the Head Teller will train other staff on general job duties and sales technique as well as contribute to sales goal attainment for department and organization goals, primarily by identifying and educating members on product and service needs thru meaningful conversations. Finally, the Head Teller will fill the Teller role when needed and is also cross trained to provide a full range of new accounts, lending, account maintenance/review and support services. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.

Skills

• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Thorough knowledge of credit union products, services, policies and procedures
• Ability to successfully recognize and offer sales opportunities
• Advanced analytical and problem-solving skills
• Strong organizational and time management skills
• Robust financial, problem solving and analytical skills
• Familiarity with PCs and applicable software

COMPETENCIES

• Effective knowledge
• Accountability and self-management
• Teamwork and leadership
• Communication
• Innovation and problem-solving

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate effectively in English, both orally and in writing
• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading
• Ability to sit for extended time periods
• Sufficient manual skill for operation of PC keyboard and other standard office equipment
• Ability to travel, including occasional overnight travel
• Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Qualifications 3-5 years of related experience; 0-1 years of leadership/management experience

Does this position require a valid Drivers License? No

Education Level General and business knowledge equivalent to a high school diploma

About Us At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Join a company that grows with you - personally and professionally

Equal Opportunity Employer Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Overview We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.

The Minimum Salary For This Position Is $47,000