Head Teller II

Head Teller II (FT)East Street Branch Chicopee, MA $23.85 - $34.18

Hourly Position: Head Teller II Department: Retail Banking Job Status:

Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager

Amount of Travel Required: Some Travel Positions Supervised: Tellers and

Senior Teller POSITION SUMMARY Supervises the teller line of a mid-size

branch. A level 2 branch is based on teller staff FTE, Deposits, Teller

Transaction Volumes, Teller Referral Goals, Cash Limits, and Business

Deposit Volume and, as applicable: Sunday Hours. Processes various

transactions to provide prompt and quality service to present and

Potential Customers. ESSENTIAL FUNCTIONS Adheres To Established Westfield Bank customer service standards. Applies the Westfield Bank

Service and Sales Process during customer interaction to acquire and

enhance customer relationships if applicable. Supervises the teller line

by: Allocating and coordinating the workflow. Guiding and advising

subordinates in the more complex phases of their work. Training new

employees. Monitoring regulatory compliance. Helping to ensure

operational excellence. Provides backup coverage to the management team.

Responsible for maintaining security and supply of cash vault. Performs

Teller administrative duties such as auditing Tellers, money supply at

teller stations, and attendance records. Oversees Teller work for

adherence to bank policy and compliance. Proves cash drawer at end of

day. Leads the teller team to refer bank services and meet assigned

sales goals through the sale of bank products and services to meet

customers banking needs. Balances ATM, maintains security of cash vault

and performs semi-annual cash audits. Must complete BSA, AML, and other

Regulatory and Continuing Education as assigned. Must adhere to all bank

and regulatory policies and procedures specific to position. Assumes

Additional Responsibilities As Requested. POSITION QUALIFICATIONS Competencies Customer Relations Decision Making /Judgment Job Knowledge

Leadership Quality Education/Experience/Skills High School Diploma Or GED required. 1 year experience as a Senior Teller preferred. Previous