Head Waiter - Fine Dining

The Head Waiter oversees the daily service operations on the floor, ensuring exceptional guest service and smooth coordination among the service team. This role requires leadership, excellent communication skills, and the ability to maintain the highest standards of hospitality.

Key ResponsibilitiesGuest Service & Experience

• Welcome and engage guests with professional hospitality and personalized attention.
• Address and resolve guest concerns or requests promptly and effectively.
• Ensure proper execution of the restaurant’s service standards and sequence of service.
• Supervise table service to ensure accuracy, speed, and elegance.
• Assist guests with menu selections, wine recommendations, and special requests.

Operational Leadership

• Oversee daily floor operations and guide waiters and runners during service.
• Assign tables and manage section rotations to ensure balanced workload.
• Coordinate communication between service staff, kitchen, and bar teams.
• Monitor table turnover, pacing, and flow of service to optimize operations.
• Conduct pre-shift briefings to share menu changes, special items, and service notes.

Training & Team Support

• Train new staff on service standards, menu knowledge, and guest etiquette.
• Support team members during peak hours to maintain seamless service.
• Provide ongoing feedback, coaching, and service improvement suggestions.

Quality & Standards

• Maintain high standards of cleanliness, table setup, and overall dining ambience.
• Ensure cutlery, glassware, and tableware are polished and prepared for service.
• Check food presentation and service timing for accuracy.
• Ensure hygiene and safety protocols are strictly followed.

Administrative Duties

• Assist with reservations, seating plans, and daily shift schedules.
• Coordinate with management on guest preferences, complaints, and special events.
• Support inventory checks of service equipment and ensure proper usage.

Qualifications & Requirements

• Minimum 2–3 years of fine dining experience, with at least 1 year in a supervisory or senior waiter role.
• Strong leadership and communication skills.
• In-depth knowledge of food, beverages, wine service, and fine dining etiquette.
• Ability to multitask and remain calm under pressure.
• Excellent grooming, professionalism, and guest-focused attitude.
• Fluent in English; additional languages are an advantage.
• Familiarity with POS systems and basic computer skills.

Job Type: Full-time

Pay: From AED6,000.00 per month

Work Location: In person