Head Waiter/Supervisor

Job Summary
Khao So-i is looking for an experienced and motivated Supervisor/Head Waiter to lead our front-of-house team and ensure a consistently high standard of service for our guests. This is an exciting opportunity for someone passionate about hospitality, leadership, and creating exceptional dining experiences. As Head Waiter, you will take a hands-on role in overseeing daily service, mentoring junior staff, and working closely with management to uphold our brand standards.

What We Offer

• Competitive salary up to £17/hours
• Opportunities for professional growth
• A supportive and passionate team environment

Benefits

• Holiday entitlement increases with your length of service, up to 28 days
• Complimentary staff meals
• Employee discounts
• Company pension scheme
• Enhanced maternity and paternity pay

What We’re Looking For

• Previous experience as a Head Waiter, Senior Waiter, or a strong Waiter/Waitress ready to step up.
• Strong hospitality and leadership skills with a passion for team development and guest service.
• Excellent time management and multitasking abilities in a fast-paced environment.
• A friendly and professional demeanour with excellent communication skills.
• Solid knowledge of food safety practices and commitment to high standards.
• Confidence with POS systems and basic math for accurate billing and cash handling

Responsibilities

• Lead by example in delivering excellent guest service from greeting to farewell.
• Oversee the daily operations of the floor, ensuring smooth and efficient service.
• Take and manage accurate food and drink orders, ensuring team compliance with order accuracy and timing.
• Train and mentor junior waitstaff, fostering a collaborative and motivated team culture.
• Liaise with the kitchen and management to ensure exceptional guest satisfaction and resolve any service issues swiftly.
• Monitor and maintain cleanliness and organisation of the dining area, ensuring readiness at all times.
• Assist with table allocations, reservations, and efficient seating during peak times.
• Drive upselling of menu items and promotions to maximise revenue and enhance guest experience.
• Ensure strict adherence to food safety and hygiene standards at all times.

Job Types: Full-time, Permanent

Pay: £17.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Work authorisation:

• United Kingdom (required)

Work Location: In person