Head Waiter/Supervisor

Overview
We are seeking an experienced and dedicated Head Server to lead our front-of-house team in delivering exceptional guest experiences. The ideal candidate will possess a strong background in hospitality and restaurant service, with a passion for creating a welcoming atmosphere. This role offers an opportunity to utilise your leadership skills while ensuring smooth service operations in a dynamic dining environment.

Duties

• Supervise and support the serving team to ensure high standards of guest service are maintained at all times
• Take responsibility for coordinating table assignments and managing reservations efficiently
• Assist with food and beverage service, ensuring orders are accurate and delivered promptly
• Upsell menu items to maximise sales opportunities while providing knowledgeable recommendations to guests
• Ensure adherence to food safety and hygiene standards across the restaurant
• Oversee the organisation of dining areas, maintaining cleanliness and presentation standards
• Support with food preparation tasks as needed, including basic garnishing and presentation
• Handle guest enquiries, complaints, and special requests professionally and courteously
• Collaborate with kitchen staff to ensure seamless communication between front-of-house and back-of-house teams
• Train and mentor junior staff members to uphold service excellence

Requirements

• Proven experience in hospitality or restaurant service, ideally in a supervisory or head server role
• Strong knowledge of food safety regulations and best practices in food handling
• Experience with food preparation, culinary techniques, or kitchen operations is advantageous
• Excellent organisational skills with the ability to manage time effectively during busy periods
• Exceptional guest service skills with a friendly, professional demeanour
• Basic maths skills for handling bills, payments, and upselling transactions accurately
• Ability to work efficiently under pressure while maintaining attention to detail
• Good understanding of upselling techniques to enhance guest experience and maximise revenue
• Previous experience in hospitality management or supervisory roles is preferred but not essential

This position offers an engaging environment where your leadership qualities and passion for hospitality can truly shine. We value professionalism, enthusiasm, and a commitment to delivering memorable dining experiences.

Pay: £14.00-£15.00 per hour

Benefits:

• Company pension

Work Location: In person