Health Information Manager

The health information manager leads a team of health information representatives and manages the process for patient health records.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

As a Health Information Manager, you’ll have a key role in creating a positive experience for Neighborhood patients by developing a team that processes medical records and health information accurately and efficiently while providing excellent customer service for patients.

About the Role:

In this role, you’ll manage a team of health information representatives, identifying, encouraging and developing their skills and talents so they can serve our patients. You pay attention to detail and you understand that department processes and accuracy are an important part of patient care. You will implement workflows within your department and streamline processes that support clinical teams and meet changing guidelines. You’ll collaborate with other departments and be involved with quality improvement efforts. Key responsibilities include:

• Overseeing the health information department ensuring records are accurate and compliant, and ensuring responsiveness to patient requests
• Supervising and developing the health information staff
• Implementing best practices in documentation, workflows and data integrity across the organization
• Managing compliant processing of patient and third party requests.

You will be primarily based at our Mattina location, 300 Niagara Street, Buffalo, and will also occasionally travel to other Neighborhood sites.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood earned “finalist” distinction in the competition for four consecutive years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills:

• Bachelor’s degree or equivalent professional experience
• 3+ years of management experience
• 5 years or more of experience in health information preferred
• Excellent oral and written communication skills
• Read, write, and speak the English language. A second language of Spanish is preferred
• Kindness: you treat each person with respect and compassion, valuing each person’s story
• Resiliency: you see opportunities to innovate and find solutions when challenges arise
• Teamwork: you are open to others’ unique perspectives, and will collaborate to meet shared goals

What We Offer:

Compensation: $79,000 - $82,000 annually (based on a full time, 40 hour work week)

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.