Health Operations Associate

Skill required: Membership - Life Sciences Regulatory Operations

Designation: Health Operations Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrow In a Membership job profile, responsibilities include managing and supporting the membership base of an organization. This involves tasks like processing applications, renewals, and cancellations, as well as maintaining accurate member records. The goal is to enhance member satisfaction and retention through excellent customer service and engagement activities. The role may also involve organizing events, communicating benefits, and addressing member inquiries. Effective membership management is crucial for the growth and sustainability of the organization. Coordinate the essential documentation and resources required for the filing of global applications. Understand, manage & process electronic submissions that include original application filings, Life Cycle Management submissions such as CMC, Ad-promos, amendments, annual reports, SPL submissions, etc.

What are we looking for?

• All the assigned transactions that are moved to audit to be completed within the target hours.
• Maintain Quality as per SLA requirements.
• Identify errors with accurate classifications to ensure the feedback is provided effectively to the associates.
• Help to resolve any quality issues identified by the team and assist the SME with RCA and action plan.
• Provide feedback for quality and efficiency improvement and ensure corrective actions are taken.
• Attain and maintain acceptable levels of quality output in all task areas.
• Identify process improvements and provide inputs to the SMEs.
• Should handle additional responsibilities in the absence of SMEs.
• Should identify critical & complex work types to ensure the same are prioritized & maximized while auditing.
• Auditing the auditor, circulating daily, weekly, monthly & quarterly DLA/SLA scores.
• Conducting huddles to discuss quality updates & questioning random associates to ensure understanding of the same.
• Attending calibration calls to be on the same page with onshore people.
• Analyzing SLA/DLA errors’ trend to identify major areas of concern & creating a POA (plan of action) to overcome opportunities.
• All the assigned transactions that are moved to audit to be completed within the target hours.
• Maintain Quality as per SLA requirements.
• Identify errors with accurate classifications to ensure the feedback is provided effectively to the associates.
• Help to resolve any quality issues identified by the team and assist the SME with RCA and action plan.
• Provide feedback for quality and efficiency improvement and ensure corrective actions are taken.
• Attain and maintain acceptable levels of quality output in all task areas.
• Identify process improvements and provide inputs to the SMEs.
• Should handle additional responsibilities in the absence of SMEs.
• Should identify critical & complex work types to ensure the same are prioritized & maximized while auditing.
• Auditing the auditor, circulating daily, weekly, monthly & quarterly DLA/SLA scores.
• Conducting huddles to discuss quality updates & questioning random associates to ensure understanding of the same.
• Attending calibration calls to be on the same page with onshore people.
• Analyzing SLA/DLA errors’ trend to identify major areas of concern & creating a POA (plan of action) to overcome opportunities. Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts