Health Unit Coordinator - Telemetry Stepdown

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Job Title

Health Unit Coordinator - Telemetry Stepdown

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

J8-1 Vascular Surg Stepdown-Main Campus Hospital

Job Code

B12012

Shift

Day/Evening Rotation

Schedule

6:30am-7:00pm/2:30pm-11:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Heart, Vascular & Thoracic Institute and become a part of one of the most respected healthcare organizations in the world. Cleveland Clinic has been recognized as one of the top hospitals in the country for cardiac care. The Heart, Vascular & Thoracic Institute cares for patients with a variety of heart, vascular and thoracic diseases and provides the highest level of patient care, innovative treatments and a welcoming environment to all.

J81 is a 25-bed telemetry stepdown unit with private rooms. It is an adynamic unit where skilled nurses provide high acuity, specialized care to a diverse population of cardiac patients. From acute myocardial infarction and post-cardiac interventions to chronic heart failure and complex dysrhythmia management, this team plays a critical role in guiding patients through some of their most vulnerable moments.

The Health Unit Coordinator (HUC) provides exceptional customer service to patients, families, visitors, and staff while supporting positive patient experience in a fast-paced clinical environment. This role performs a variety of administrative and clerical duties to ensure efficient operational flow within the department. The HUC supports their assigned unit that specializes in patients with cardiovascular conditions. Responsibilities include communication coordination, patient record management, order processing, and supporting the interdisciplinary care team to promote safe, high-quality patient care

A caregiver in this position works day/evening rotation, from 6:30am – 7:00pm or 2:30pm-11:00pm. Weekends and holiday rotation are required

A caregiver who excels in this role will:

• Conduct an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

• Respond to patient call lights and make rounds.

• Assist with processing patient admissions, transfers and discharges.

• Assist patients and families with wayfinding and direct them to available resources.

• Assemble and maintain patient medical records and other documents related to patient care.

• Assist with unit clerical functions and in trouble-shooting equipment failures, such as call system, portable phones, WOWs and other unit devices.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED

• One year of experience in a customer service-related role

• Experience with typing, computer training or equivalent coursework

Preferred qualifications for the ideal future caregiver include:

• College Degree

• Microsoft Office experience

Physical Requirements:

• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.