Healthcare Administrative Support Representative

Healthcare Administrative Support Representative

Job Summary

As part of the Healthcare account, you will support customers with healthcare-related administrative inquiries while following strict privacy, verification, and escalation procedures.

Key Responsibilities

• Report process gaps or recurring customer pain points.
• Assist customers with scheduling or modifying appointments when permitted.
• Explain administrative policies clearly without providing unauthorized clinical advice.
• Provide clear next steps when a case requires additional assistance.
• Escalate urgent or potentially clinical concerns according to protocol.

Qualifications

• At least High School, Senior High School, or College graduate.
• Good to excellent English communication skills.
• Comfortable speaking with customers over the phone.
• Basic computer navigation and typing skills.
• Healthcare related experience required.
• BPO, Customer service or Call Center experience is an advantage but not required.

Work Setup and Location:

• ONSITE - Mandaluyong

Shift Available:

• Nighshift, Graveyard, Midshift, Dayshift, Shifting Schedule

Benefits

• Competitive salary
• Performance-based incentives
• Paid training
• HMO and government-mandated benefits
• Opportunities for career growth and development

Send your updated resume today and let’s get your application started!

Qualified candidates will be contacted via email. Once you send your application, please check your inbox (and Spam/Junk folder just in case). Hope to see you soon!

Pay: Up to Php28,000.00 per month

Work Location: In person