Healthy Start Doula Coordinator

This job description aims to report the functions, requirements, working conditions, and office responsibilities of the Healthy Start Doula Coordinator. This position reports directly to the Director of Programs.

The Healthy Start(HS) Doula Coordinator’s goal is to attract and interact with targeted community members and partners to educate and train them on the importance of doula care.

1. ESSENTIAL FUNCTIONS

The basic functions of the HS Doula Coordinator are as follows:

· Oversee the development of the St. Lucie County HS Doula program.

· Create a process to identify community members who are eligible for training as a HS Doula.

· Set up training of doulas in the community two/three times per year, securing location and funding to cover the costs.

Training for doulas will include:

Doula duties and responsibilities:

-A Doula’s main responsibilities are to help pregnant people have a positive birthing experience and adjust to parenthood after their babies arrive. The following are some ideas for what to include in the duties and responsibilities section of your Doula job description:

-Conducting prenatal consultations to explore clients’ birthing preferences and discuss any concerns

-Creating birthing plans that outline the delivery room’s environment or home birth setting, who will be present, and whether clients want pain relievers

-Assisting with preparations for the child’s arrival, such as setting up the nursery or running errands

-Attending the birth and providing emotional and physical support for clients throughout labor and delivery

-Acting as an advocate for clients to ensure medical providers adhere to their wishes

-Providing advice about nursing and assisting with childcare during the early postpartum period

-Staying up-to-date with the latest research on childbirth, prenatal care and infant growth, development, and Safe Sleep

· Moderate all training and training applicants, including oversight of credentials, background screening, and continuing education for all subcontracted doulas.

· Create PowerPoints for both training and Informational meetings,

· Continuously improve program outcomes by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information

· Collaborate with other departments to manage program needs, implementation, and support.

· Attend Maternal Child Health Education Classes and special events and provide ongoing training to subcontracted doulas.

· Keeps staff notified of any changes/updates to schedules as needed

· Handle requests for information and data; research as needed

· Completes day-to-day requirements, expediting work results.

General Support:

• Operate a variety of office equipment including computer, copier, and fax machine; utilize various computer applications and software packages

· Generate and update the spreadsheet to include:# of training applicants, credentials, # of client referrals, oversight of the HS Doula documentation in the Well-Family System, and any donors/funders used for the program needs.

· Handle requests for sensitive information and data; research as needed, following rules of confidentiality.

· Complete day-to-day requirements, expediting work results

· Arrange logistics for meetings, special events and workshops

· Conduct research, compile data, and prepare papers for consideration and presentation to the management staff, Board of Directors and/or committee members

· Assist and coordinate reports on the deliverables to the Coalition every month.

· Organize and present trainings on social media campaigns; take notes and generate minutes for distribution

· Act as liaison with other agencies and private providers as needed

· Create monthly reports of activities and attend monthly supervision to review program goals and outcomes, highlighting program achievements.

· Attend all company staff and Coalition meetings as requested; attend mandated trainings as needed

2. OTHER FUNCTIONS

· Support with projects as needed

· Complete any additional assignments as requested by management

· Assist with all fundraising/training activities for the program

3. MINIMUM JOB REQUIREMENTSEDUCATION / EXPERIENCE

Bachelor’s Degree or a minimum of an AA in maternal child health, healthcare, social work, or related field. One year of doula experience required. Experience working in a customer service environment is highly beneficial.

SKILLS/KNOWLEDGE

· Exceptional scheduling and/or prioritizing skills with strong data entry proficiency

· Proven ability to manage the training of doulas and collaborating with community partners.

· Proven ability to manage multiple priorities; strong organization, detail, and process management orientation

· Working knowledge of office machines and equipment, e.g. fax machines and photocopiers

· Strong proficiency with computers, cell phones, database entry, and the full Microsoft Office suite, email, and internet

· Excellent written and verbal communication skills; above-average interpersonal skills

· Ability to read, analyze, and interpret data and information and apply appropriate judgment

· Passion for providing extraordinary customer service and working with people at all levels

· Demonstrated ability to work independently: ability to make appropriate decisions independently

· Honesty and integrity are critical to this organization

· Exercise good judgment and maintain confidentiality of critical and sensitive information, records, and reports.

· Understand, interpret, and apply general administrative and departmental policies and procedures.

· Ability to work well independently and in a team environment

· Ability to balance multiple assignments and adjust direction and priorities within fast-paced and multi-faceted work environment

Travel

Some travel may be required for training and/or other business purposes.

4. Working conditions

Fast-paced work environment; flexibility to working schedules may be required due to changing business demands. General office conditions are the standard work environment (standing, sitting, and walking). An equal opportunity employer and a smoke-, drug, and alcohol-free workplace.

5. OTHER

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time with or without notice.

Pay: $19.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person