Heartlands Coordinator

Do you enjoy connecting people with the support they need and making a positive difference in your community?

Fiordland Community House is seeking a full-time Heartland Services Coordinator to help ensure individuals and whānau across Te Anau and the wider Fiordland area can access the services that support their wellbeing.

Fiordland Community House is a not‑for‑profit organisation dedicated to strengthening social, cultural, health and education outcomes in our region. The Heartlands Service plays a vital role in rural and isolated communities, ensuring equitable access to government and non‑government services.

About the Role

As the Heartland Services Coordinator, you will be the welcoming link between the community and the agencies that support them. Your responsibilities include:

• co-ordinating and referring community/whānau to government and non-government agencies and services
• providing a high standard of customer care, respectful and professional communication to customers and whānau either face to face, via phone or social media
• manage the administration of the Heartland Service
• maintaining a link between government and the community to strengthen the co-ordination of local services
• promoting the service through multiple channels
• facilitating and arranging for agencies to utilise the Heartlands hub

This is a varied and rewarding role where you’ll work alongside individuals, whānau, community groups, iwi, migrant communities and government agencies to improve access to services and support local wellbeing.

About You

You’ll bring:

• A strong understanding of the Fiordland community and its unique needs.
• Excellent communication and relationship-building skills, including empathy, rapport and cultural responsiveness.
• Knowledge, understanding and commitment to the Principles of Te Tiriti o Waitangi.
• Confidence using digital tools, software and online platforms.
• Good knowledge of government agencies, their processes, and how to navigate them effectively.
• The ability to work collaboratively with community groups, iwi and migrant communities.

If this sounds like you, and you are keen to join the small team at Fiordland Community House in supporting your local community then we’d love to hear from you.

 For more information contact [email protected] or apply with your CV and a cover letter via the link.