Heavy Maintenance Project Specialist

As a A220 Heavy Maintenance Project Specialist you work as a project manager supporting Maintenance Centers and Airlines A220 c-check activity. You will be responsible for the complete customer order handling process for c-check part requirements and coordinate a multi functional team to collaborate and work towards expediting and delivering all parts on-time. You will also lead customer meetings while presenting to customers the c-check orders status, addressing concerns and aligning on priorities.

Primary Responsibilities:

• Prepare, lead and steer internal MFT and customer meetings
• Maintain C-check file and ensure all relevant information is available
• Responsible for C-Check file related external and internal stakeholder communication (Customer Order View, Reporting File)
• Ensure all functions have performed their required checklists, incl. their own
• Measures, analyses and utilizes key performance indicators (KPIs) on behalf of the group in order to manage material order activity.
• Ownership for C-Check project and its order lines
• Perform Heavy Maintenance Manager C-Check Checklist
• Open technical support cases with Airbus Canada (e.g. PN Activation, interchangeability, etc.)
• Clarifies technical queries utilizing technical documentation and/or liaises with technical and engineering departments.
• Provides consistently high quality responses to all customer related requests for all materials and related services to ensure the highest possible customer satisfaction.

Qualified Experience / Skills / Training:

• Knowledge of aircraft maintenance and/or airline operations highly desirable

Education:

• Bachelor's degree preferably in Customer Service, Supply Chain, Logistics functions within a similar sized organization, or a combination of education and relevant experience.

Experience:

• 3+ years experience in a customer-focused role; aviation/aerospace industry experience highly preferred

Knowledge, Skills, Demonstrated Capabilities:

• Customer service
• Prioritization
• Project Management

Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages):

• Spoken and presentation skills
• Business level written
• Influencing
• Stakeholder management

Technical Systems Proficiency:

• Proficient in the following:
• Microsoft Office
• CRM: Salesforce
• SAP
• A220 World
• IPDP
• AM9000
• ASRP
• Freshdesk
• Lotus notes (SDR/CCR/C4C/Skywise)
• Google office (Google sheets/Google docs/ Slides etc)

Travel Required:

• 10 % Domestic and 5% Internationally

Eligibility:

• Eligible for employment in the US

Physical Requirements:

• Onsite or Remote: Onsite

• Vision: Daily able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.

• Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds including safety warnings or alarms.

• Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.

• Equipment Operation: Daily use of personal computer, telephone, copier, and related office equipment and using electronic identification card to enter building floors and internal doors.

• Carrying: Daily able to carry documents, electronic equipment up to 30lbs

• Lifting: Daily able to lift documents, electronic equipment up to 30lbs.

• Pushing / Pulling: Daily able to push and pull small office furniture and some equipment and tools.

• Sitting: Daily able to sit for long periods of time in meetings, working on computer

• Squatting / Kneeling: Occasionally able to squat or kneel to retrieve or replace items stored on low shelving.

• Standing: Daily able to stand for discussions in offices

• Walking: Daily able to walk through office areas including uneven surfaces.