Help Desk Analyst

Our client is seeking a Help Desk Analyst to support corporate, retail, and warehouse users across the organization. Reporting to the IT Service Manager, this role will provide technical support, troubleshoot hardware and software issues, and help ensure smooth day-to-day technology operations.

• $23.00 - $26/hour

Responsibilities:

• Provide technical support for corporate, retail, and warehouse users.
• Support POS systems, hardware, networking, and store operations.
• Troubleshoot and resolve hardware and software issues.
• Document and track support requests accurately.
• Work with vendors to resolve technical issues.
• Travel as needed to support store openings and onsite troubleshooting.
• Participate in weekend support coverage as required.

Required Qualifications:

• Previous Help Desk, Technical Support, or Service Desk experience.
• Strong troubleshooting, communication, and customer service skills.
• Experience supporting POS systems or working in a retail environment is preferred.
• Familiarity with Microsoft Office applications and database queries.
• Valid driver's license and willingness to travel as needed.

If you meet the required qualifications and are interested in this role, please apply today.

The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.