Help Desk & IT Support

About the role

Respond to helpdesk calls and emails from internal users with IT related issues and resolve in an efficient and timely manner.

Key responsibilities

• Perform first level diagnosis and troubleshooting for hardware and software issues
• Perform initial setups of desktops, laptops, printers, and other IT peripherals
• Perform routine maintenance tasks such as system maintenance, updates, and antivirus check
• Manage IT asset inventory, documentation, and Helpdesk records
• Document technical procedures and create user guides
• Assist with the deployment of new technologies and upgrades
• Liaise with external vendors for repairs or upgrades
• Provide after office hours standby if deemed fit

About you

• Diploma/Degree in IT or equivalent
• 3 years minimum experience in Helpdesk support role or related experience
• Good problem solving and communication skills
• High level of self-motivation and accountability
• Strong foundation in Windows Desktop Operating System
• Good knowledge of Microsoft Office, and common desktop applications
• Knowledge in basic security and networking concepts
• Understanding of Wi-Fi technologies is an added advantage
• Willingness to learn and grow in an IT support environment
• Ability to work independently with minimum supervision and as part of a team
• Applicant must be willing to travel and possess own transport