Medall Healthcare Private Limited
Help desk assistant
15 days ago
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Important information
Contract type:
Permanent
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
6 October 2026
What they need
Responding to inquiries via phone, email, chat, or in-person interactions. Diagnosing and resolving Tier 1 technical issues, such as password resets, software navigation, and basic hardware troubleshooting. Logging incidents in a ticketing system (e.g., Zendesk, Freshdesk) and tracking resolution against Service Level Agreements (SLAs). Escalating complex problems to higher-level support teams when they fall outside the scope of Tier 1 support. Providing user training and documentation to improve IT system usage and self-service capabilities.
Pay: ₹18,800.00 - ₹28,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person
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