Help Desk Associate

Our Support Team in seeking route accounting support personnel for this position to assist with the following:

• Create various statistical reports for customer and internal use.

• Perform accurate data entry into our route accounting software.

• Analyze data feeds for troubleshooting and reporting.

• Provide support to users of all skill levels by phone and email for our route accounting software and handheld devices.

• Staging of Equipment -Unbox, provision, and test new equipment to prepare for deployment.

• On Call (After Hours) rotation

Ideal candidates possess experience with any or all of the following:

• Inventory management or sales accounting from any movement-driven industry, such as retail, logistics, warehousing, or distribution.

• Time and ticket tracking software to document support incidents.

• Basic understanding of troubleshooting handheld devices.

Minimum Qualifications:

• High School or Equivalent Diploma (Required)

• Fluent Spanish speaking (Preferred)

• Excellent customer service skills

• Strong personal and work ethics

• Professional communication skills, both oral and written

• Proficient in Microsoft Office Applications - Outlook, Word, Excel, PowerPoint (Required)

• Professional attitude, attire, and communication

• Two years prior Customer Service Experience (Required)

• Prior experience providing technical support via phone

• Experience working with iOS and Android operating systems (Required)

Schedule:

• 8 hour shift

• Monday to Friday

• On call rotation

Job offer dependent on successfully passing a background check.  Compensation will depend on experience and qualifications.

Benefits include paid time off, paid holidays, paid maternity/paternity leave, medical and dental insurance with employer-funded HSA account, and IRA with company match.

Job Type: Full-time