Help desk Co-Ordinator

Help Desk Coordinator Job Description:

The Help Desk Coordinator in UPDESCO oversees Help Desk Operations, ensuring efficient and effective resolution of Technical Issues. The role requires excellent organizational, communication, and multitasking skills to deliver high-quality Customer Service and Support.

Role & responsibilities

• Manage the day-to-day operations of the help desk.
• Coordinate with OEMs to ensure timely resolution of technical issues.
• Maintain detailed logs of support activities.
• Provide excellent customer service support.
• Identify patterns and recommend improvements to help desk processes.
• Prepare regular reports on help desk activities and performance.
• Provide training and guidance to help desk staff.
• Ensure compliance with company and legal standards.

Preferred candidate profile

Qualifications:

• Diploma or Degree in ECE, IT, Computer Science, or a related field.
• 1 to 3 years of experience in a help desk or customer support role.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in help desk software and tools.

Skills:

• Help Desk Management
• Customer Service
• Basic Technical Troubleshooting
• IT Coordination
• Log Maintenance
• Process Improvement
• Report Generation
• Good Communication in English and Hindi.