Help Desk Engineer(Thane - Manpada)

We have excellent opening for the position of IT Help Desk(Thane)

Qualification: Any graduate

Experience: 2 to 6 Yrs

Job Location: Mumbai (Thane)

JD as follows

• Receiving and logging incidents.
• Categorizing and prioritizing incidents.
• Facilitating communication between different teams.
• Monitoring the progress of incident resolution.
• Verifying the resolution of incidents with end-users.
• Ensuring incidents are closed properly.
• Creating and maintaining knowledge articles based on incident resolution.
• Conducting regular reviews of incident management processes.
• Assisting in the development of incident response plans.
• Ensuring compliance with Service Level Agreements (SLAs).
• Deep knowledge of ITIL service management frameworks (ITIL v3 or v4 certification preferred
• Experience in IT Operations, Service Desk, or Systems Engineering
• P1, P2,P3,P4 Request.
• Incident VS service request
• Hand on Experience on Msoffice

About Company

Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa.

Founded in 1987 by Ranjan Chopra, an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades.

With a turnover of 3000+ Cr, having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years.

If you are interested in this opening please send your updated resume with following details on [email protected]

Experience

Current CTC

Expected CTC

Notice Period

Thanks & Regard,

Rahul Bhole