Xindo Window
Help Desk Executive
3 months ago
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Important information
Contract type:
Permanent, Part time, Other
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
8 August 2026
What they need
Answer incoming calls, emails, and chat tickets promptly.Log and organize support requests with unique tracking numbers.Troubleshoot basic hardware, software, network, and system access issues.Escalate unresolved or high-level tickets to Tier-2/Tier-3 support teams.Guide users through step-by-step problem-solving actions.Document all troubleshooting steps, solutions, and internal notes.Follow up with users to verify complete issue resolution and satisfaction.Generate daily, weekly, or summary status reports on open/closed tickets.
Pay: ₹17,000.00 - ₹25,000.00 per month
Work Location: In person
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