Help Desk Executive

HIRING ALERT IBM PROJECT

Role: Help Desk Executive – L1
Client: IBM Project
Location: HBR Layout, Bangalore & Muzaffarpur
Experience: 6 Months – 2 Years
Shift: 247 Rotational Shifts (US EST aligned)
Salary: 20,000 – 25,000 Take-Home

Key Responsibilities

• Handle IT support requests via phone, email, web, and chat.
• Log, update, and manage incidents using ServiceNow/ITSM tools.
• Perform L1 troubleshooting using SOPs and knowledge articles.
• Troubleshoot password, VPN, application access, Outlook, and Office 365 issues.
• Perform basic Active Directory user administration and password resets.
• Categorize and prioritize incidents according to P1–P4 severity.
• Escalate unresolved issues to L2/L3 teams as per defined procedures.
• Maintain accurate ticket documentation and provide timely status updates.
• Ensure compliance with SLA and service delivery standards.
• Provide professional technical support to international users.

Technical Skills

• ServiceNow / ITSM
• Active Directory
• Password Reset Tools
• VPN Troubleshooting
• Microsoft Office 365 / Outlook
• Incident Management
• Incident Categorization & Prioritization
• Basic Windows Troubleshooting

Eligibility

• Graduate – B.Tech / BCA / B.Sc IT / Any Graduate with relevant IT experience.
• 6 months to 2 years of relevant technical/helpdesk/support experience.
• Good verbal and written communication skills.
• Comfortable working in 247 rotational shifts.
• ITIL Foundation certification is preferred.

Interested candidates can apply/share their CV for consideration.

Don’t miss this opportunity to start or grow your IT Support career!