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Aforeserve
Help Desk Executive_Noida
22 days ago
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Important information
Contract type:
Permanent
Salary:
₹225,000 – ₹250,000 / year
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
30 September 2026
What they need
Roles and Responsibilities
- Provide technical support to end-users through phone, email, or chat for desktop and laptop issues.
- Troubleshoot hardware and software problems using various tools such as antivirus software, disk management, event viewer, etc.
- Manage help desk operations including incident tracking, problem resolution, and service level agreements (SLAs).
- Collaborate with other teams to resolve complex technical issues that require escalation.
- Maintain accurate records of customer interactions and updates in the ticketing system.
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