Orion Consortium
Help Desk Manager - Pipeline
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Fort Meade, MD, USA
Work mode:
Onsite
Published on:
10 September 2026
What they need
TS/SCI FS poly required.
*This is a pipeline position for an anticipated new contract, with staffing expected to begin in November 2026. Employment opportunities are contingent upon final staffing requirements. Applications are being accepted in advance to identify qualified candidates for potential openings.*
Description
Provide daily supervision and direction to staff who are responsible for AI, AI-assisted, chat, phone and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the first point of contact for troubleshooting Help Desk performance. Manage via performance metrics, gather and present usage statistics and information.
Requirements TBD
Clearance Required: TS/SCI with Full-Scope polygraph
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