Help Desk, Office Assistant - Campus Services

Salary

$11.00 Hourly

Location

Main Campus (BG), OH

Job Type

Student Worker

Job Number

BGSU02025

Division

President's Office

Department

Student Employment

Opening Date

10/13/2026

Closing Date

10/30/2026 11:59 PM Eastern

Summary

Service Desk (Office Assistant) assist the full-time Service Desk staff in the daily operation of the Service Desk. The Service Desk Office Assistant works under the supervision of the Process Control Manager and performs a variety of clerical tasks, general operational services for Campus Operations staff, technicians, contractors, faculty, students, visitors, and a variety of other tasks. Service Desk Office Assistants may be asked to work a block of hours to accommodate the coverage needs of the Service Desk.

Career Readiness Competencies:

• Career & Self-Development
• Communication
• Critical Thinking

Essential Functions

• Reception & Communication: Serve as Service Desk receptionist, greet contractors, staff, and visitors, answer phone calls (land/cell), screen calls, take detailed messages, review emails, and respond to general questions regarding Campus Operations
• Work Order Management: Distribute and log key requests, assign work orders in TMA, and report problems or repair requests related to contractors, equipment, parts, and materials
• Documentation: Complete Help Desk Log daily for each shift, maintain and update key paper records and paperwork, and log all work, tasks, assignments, and projects in Service Desk Log on SharePoint
• Emergency Preparedness: Know and understand campus emergency systems, procedures, and policies; understand elevation system and when to contact a supervisor
• Facility Maintenance: Perform general clerical, safety, and operational tasks while maintaining a clean working environment visible to the public at all times
• Administrative: Attend scheduled Help Desk meetings and perform other related duties as assigned by Help Desk associates

Minimum Qualifications

• Able to stand, walk, bend, stoop, kneel, reach, lift, push and carry up to 50 lbs
• Willing and able to follow directions and work independently
• Maintain valid driver's license and be insurable by BGSU
• Familiar with MS Office programs, including Word, Access, Excel, and PowerPoint
• Must be attentive to detail and accuracy
• Basic understanding of business office operations and customer service expectations

Additional Information

• The Service Desk is open Monday-Friday 8am to 5pm. Students must be available to work 4hr blocks, 3 to 4 days a week. Preference for students that can work over the summer 2027. Please submit your resume with your application.

Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.

EEOC Know Your Rights

OCRC Know Your Rights

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email [email protected].

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents