Help Desk Representative

Our Phoenix team is adding a Help Desk Representative to receive support requests, document issues, resolve straightforward problems and move more complex cases to the correct colleague. The position focuses on communication, accurate ticket handling and dependable follow-up.

Position summary

• Pay: $23.50–$28.50 per hour
• Location: Phoenix, AZ
• Position: Full-time
• Schedule: Monday through Friday
• Hours: 9:00 a.m.–5:30 p.m.
• Work arrangement: On-site
• Training: Paid systems and support training

Daily work

• Receive help requests by phone, email and online ticket.
• Ask questions to understand the issue clearly.
• Create and update support tickets with accurate notes.
• Assist with password resets and basic account-access requests.
• Provide guidance for common system and login questions.
• Check the status of open requests and provide updates.
• Escalate complex issues with the correct supporting information.
• Close completed tickets and record the final outcome.

Working with the wider team

• Report to a help desk supervisor.
• Communicate with administrative and technical colleagues.
• Follow documented support procedures.
• Protect confidential account and customer information.
• Flag repeated problems or urgent service interruptions.
• Contribute to an orderly and responsive support queue.

What the role requires

• Clear communication by phone and in writing.
• Confidence using computers, email and web-based systems.
• Patience when someone is unsure how to explain a problem.
• Accurate note-taking and recordkeeping.
• Reliable attendance and ownership of follow-up tasks.
• Willingness to learn new procedures and support tools.

Advanced technical knowledge is not required. Paid training will cover the ticketing system, common requests, security procedures and the correct escalation process.

Apply for the Help Desk Representative position with your current resume. Qualified applicants will receive fair consideration.

Pay: $23.50 - $28.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person