Help Desk Representative

We’re looking for a Help Desk Representative who communicates clearly, enjoys solving everyday problems, and makes asking for help feel easy.

Our team supports businesses with the technology they use daily. You’ll be a first point of contact for customers, answering questions, recording requests, and guiding people through straightforward solutions.

People skills first. Knowledge built through training.

You don’t need a background in cybersecurity or software development. Training will cover our services, common support questions, and the steps to follow when someone needs assistance.

You’ll work closely with the support team and technical specialists, with more complex issues passed to the appropriate colleague.

Help customers move forward

• Respond to support requests by phone, email, and the help desk system.
• Ask clear questions to understand what the customer needs.
• Guide users through approved steps for common account-access, email, and basic system issues.
• Log requests accurately and keep useful notes.
• Explain next steps and provide updates on open requests.
• Follow identity-verification and privacy procedures.
• Flag recurring problems and requests that need specialist attention.

A strong fit goes beyond previous job titles

You’re patient, approachable, and comfortable speaking with different people. You can use a computer confidently, follow instructions, and stay organized while handling several requests.

Previous help desk experience isn’t required. We welcome applicants bringing customer service skills from other work, as well as those starting their careers.

As a Help Desk Representative, you’ll develop practical experience in customer communication, troubleshooting, and service coordination. Growing knowledge and consistent performance can support opportunities to take on more complex requests.

Indianapolis, IN · Full-time · Onsite

Bring your curiosity and your ability to connect. Apply with your resume to join our help desk team.

We welcome different backgrounds and assess applicants on job-related skills and potential.

Pay: $22.50 - $25.96 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Work Location: In person