Help Desk Representative

Good technology should make work easier, and helpful support should make problems feel manageable. We’re looking for a personable and solutions-focused Help Desk Representative to support users of web applications, enterprise platforms, and digital products from our St. Louis office.

You’ll be the first person users contact when they have a question or technical issue. Working with the Help Desk Supervisor and software teams, you’ll listen, troubleshoot common problems, and make sure every request reaches a clear resolution.

This position is ideal for someone looking to begin a career in IT support, technical support, software support, or customer technology.

What will reach your help desk

• Login, password, and account-access problems.
• Questions about software features and platform navigation.
• Reports of errors, slow performance, or unexpected system behavior.
• Requests to update user details or account permissions.
• Issues that need to be documented and escalated to a technical team.
• Follow-up questions from users waiting for an update.

You’ll provide first-line support by phone, email, and support ticket while keeping each conversation clear, patient, and professional.

Your part in solving it

• Ask the right questions to understand each issue.
• Guide users through straightforward troubleshooting steps.
• Create, update, and close support tickets accurately.
• Record error messages, actions taken, and final outcomes.
• Escalate technical issues with complete information.
• Follow up with users and confirm that problems have been resolved.
• Maintain user records and protect confidential information.
• Add useful solutions to internal help guides and knowledge resources.

What will help you succeed

• Clear communication and a genuinely helpful approach.
• Confidence using computers, browsers, email, and common software.
• Curiosity about how technology and digital products work.
• Patience when explaining instructions step by step.
• Strong organization and accurate note-taking.
• The ability to stay composed while managing several requests.
• Willingness to learn new systems and apply feedback.

As a Help Desk Representative, you’ll build practical experience in IT help desk support, ticket management, software troubleshooting, customer service, technical documentation, and issue escalation.

Apply through Indeed today for our St. Louis Help Desk Representative position. We welcome applicants from all backgrounds and make hiring decisions according to the requirements of the role.

Pay: $20.50 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan

Work Location: In person