Help Desk Specialist

A premier manufacturer of sustainable, high-performance architectural glass and mirrored surfaces specializing in energy-efficient skyscrapers and luxury residential installations.

About Luminara Glassworks Corp.

Luminara Glassworks Corp. is a premier manufacturer of sustainable, high-performance architectural glass and mirrored surfaces. The company specializes in energy-efficient solutions for skyscrapers, commercial buildings, and luxury residential installations.

Position Overview

Luminara Glassworks Corp. is seeking a qualified and customer-focused Help Desk Specialist to provide technical support to employees and business users. The successful candidate will diagnose and resolve hardware, software, network, account, and application-related issues while ensuring users receive timely and professional assistance.

Key Responsibilities

• Provide first-level technical support through phone, email, chat, and help desk ticketing systems.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, update, and maintain computers, peripherals, and business applications.
• Assist users with Microsoft 365, email, collaboration tools, and productivity applications.
• Troubleshoot printers, workstations, mobile devices, and other IT equipment.
• Manage user accounts, password resets, permissions, and access requests according to company procedures.
• Monitor and update support tickets, ensuring issues are documented accurately and resolved within appropriate service levels.
• Escalate complex technical issues to senior IT personnel or external service providers when necessary.
• Assist with onboarding and offboarding by preparing equipment and managing system access.
• Maintain technical documentation, troubleshooting guides, and knowledge-base articles.
• Identify recurring technical problems and recommend improvements.
• Support basic network troubleshooting, including Wi-Fi, LAN, VPN, and connectivity issues.
• Follow IT security, data protection, and access-control policies.
• Provide clear technical guidance to users with different levels of technical knowledge.
• Maintain confidentiality of company, employee, customer, and business information.

Required Qualifications

• Bachelor’s degree, associate degree, diploma, or technical certification in Information Technology, Computer Science, Information Systems, or a related field.
• At least 2 years of experience in help desk, service desk, technical support, or IT support.
• Strong knowledge of Windows operating systems and common business software.
• Experience troubleshooting computers, printers, peripherals, and basic network connectivity.
• Familiarity with Microsoft 365, email systems, collaboration tools, and cloud applications.
• Experience using help desk or IT service-management ticketing systems.
• Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, VPN, and LAN.
• Ability to troubleshoot user accounts, permissions, authentication, and access issues.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to explain technical solutions clearly to non-technical users.
• Strong customer-service orientation and patience.
• Excellent organization and time-management skills.
• Ability to prioritize multiple support requests and meet deadlines.
• High level of professionalism, reliability, and confidentiality.

Preferred Qualifications

• Experience with Active Directory or Microsoft Entra ID.
• Familiarity with ITIL or other IT service-management practices.
• CompTIA A+, Network+, Microsoft, or similar IT certifications.
• Experience supporting cloud-based applications and SaaS platforms.
• Familiarity with endpoint management and remote-support tools.
• Experience in manufacturing, engineering, construction, architecture, or other industrial environments.
• Knowledge of basic cybersecurity practices, endpoint security, and phishing awareness.
• Experience supporting multiple departments or business locations.
• Familiarity with asset management and IT inventory systems.

Core Competencies

• Technical troubleshooting
• Help desk and ticket management
• Hardware and software support
• Network troubleshooting
• Microsoft 365 support
• User account and access management
• Customer service
• Problem solving
• Communication
• Documentation
• Time management
• Attention to detail
• Information security awareness
• Confidentiality

What We Offer

• PHP 200–280 per hour
• Professional and technology-focused work environment
• Opportunity to support modern business and manufacturing operations
• Professional development and technical learning opportunities
• Collaborative IT and business teams
• Opportunity to develop expertise in enterprise IT support

How to Apply

Interested candidates should submit an updated CV highlighting their IT support experience, technical certifications, help desk experience, troubleshooting skills, and familiarity with business applications and networking.

Pay: Php200.00 - Php280.00 per hour

Benefits:

• Additional leave
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee
• Work from home

Work Location: On the road