Help Desk Specialist

A high-end textile importer and wholesaler specializing in sustainable organic fabrics and luxury linens for the hospitality and fashion industries.

About Nina Hasani Textile Imports

Nina Hasani Textile Imports is a high-end textile importer and wholesaler specializing in sustainable organic fabrics and luxury linens for the hospitality and fashion industries. The company works with customers and suppliers while supporting efficient, technology-enabled import, wholesale, inventory, and business operations.

Position Overview

Nina Hasani Textile Imports is seeking a qualified and service-oriented Help Desk Specialist to provide technical assistance to employees across administrative, sales, warehouse, inventory, and business operations.

The successful candidate will be responsible for troubleshooting hardware, software, network, account, and business-application issues while delivering responsive and professional IT support.

Key Responsibilities

• Provide first-level technical support through phone, email, chat, and help desk ticketing systems.
• Diagnose and resolve hardware, software, operating-system, and connectivity problems.
• Install, configure, update, and maintain computers, printers, scanners, and other IT equipment.
• Support Microsoft 365, email, cloud applications, and collaboration platforms.
• Troubleshoot Wi-Fi, LAN, VPN, and basic network connectivity issues.
• Assist users with account access, password resets, permissions, and authentication.
• Create, prioritize, update, and resolve support tickets within established service levels.
• Escalate complex technical problems to senior IT personnel or external service providers.
• Assist with employee onboarding and offboarding, including equipment preparation and system access.
• Support business applications related to inventory, purchasing, sales, logistics, and wholesale operations.
• Maintain IT asset records and equipment documentation.
• Assist with software installation, updates, and endpoint maintenance.
• Provide clear guidance on cybersecurity and safe technology practices.
• Identify recurring technical problems and recommend improvements.
• Maintain confidentiality of company, employee, supplier, customer, and business information.

Required Qualifications

• Bachelor’s degree, associate degree, diploma, or technical certification in Information Technology, Computer Science, Information Systems, or a related field.
• At least 2 years of experience in help desk, service desk, technical support, or IT support.
• Strong knowledge of Windows operating systems and common business software.
• Practical experience troubleshooting computers, printers, peripherals, and connectivity issues.
• Familiarity with Microsoft 365, email systems, cloud applications, and collaboration tools.
• Experience using help desk or IT service-management ticketing systems.
• Basic understanding of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN technologies.
• Ability to troubleshoot user accounts, authentication, permissions, and access issues.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical information clearly to non-technical users.
• Strong customer-service and interpersonal skills.
• Excellent organization and time-management abilities.
• Ability to prioritize multiple technical support requests.
• Professional, reliable, detail-oriented, and trustworthy approach.

Preferred Qualifications

• Experience with Active Directory or Microsoft Entra ID.
• CompTIA A+, Network+, Microsoft, ITIL, or similar certifications.
• Experience supporting retail, wholesale, import/export, fashion, textile, warehouse, or logistics operations.
• Familiarity with ERP, inventory-management, warehouse-management, or procurement systems.
• Experience with endpoint management and remote-support tools.
• Basic knowledge of cybersecurity and endpoint protection.
• Experience with IT asset management and equipment inventory.
• Familiarity with cloud-based SaaS applications.
• Experience supporting multiple departments or business locations.
• Knowledge of business continuity and IT security procedures.

Core Competencies

• Technical troubleshooting
• Help desk and ticket management
• Hardware and software support
• Network troubleshooting
• Microsoft 365 support
• User account management
• ERP and business application support
• Customer service
• Problem solving
• Communication
• Documentation
• Organization
• Time management
• Attention to detail
• Cybersecurity awareness
• Confidentiality

What We Offer

• PHP ₱200–₱280 per hour
• Professional and collaborative work environment
• Opportunity to support an international textile import and wholesale business
• Exposure to inventory, logistics, sales, and business technology systems
• Technical learning and professional development opportunities
• Supportive workplace environment
• Opportunity to contribute to efficient, technology-enabled business operations

How to Apply

Interested candidates should submit an updated CV highlighting their IT support experience, technical certifications, help desk experience, troubleshooting skills, and familiarity with business, ERP, inventory, retail, wholesale, or logistics technology systems.

Pay: Php200.00 - Php280.00 per hour

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Flexible schedule
• Health insurance
• Life insurance
• Paid training
• Pay raise

Work Location: On the road