Help Desk Specialist

Overview

Join our dynamic team as a Help Desk Specialist and become the first point of contact for technical support across our organization! In this energetic role, you will troubleshoot and resolve a wide range of IT issues, ensuring seamless technology operations for all users. Your proactive approach and excellent communication skills will empower colleagues to work efficiently and confidently with their hardware, software, and network systems. This is an exciting opportunity to make a tangible impact by delivering exceptional customer service and technical support in a fast-paced environment.

Duties

• Provide timely and effective technical support to end-users via help desk systems, email, or phone, addressing hardware, software, network, and operating system issues.
• Troubleshoot computer hardware problems, including desktops, laptops, mobile devices, printers, and peripherals.
• Resolve software issues related to operating systems such as Windows, macOS, Linux, and associated applications like Microsoft Office.
• Assist with network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS configurations, VPN access, firewalls, and TCP troubleshooting.
• Manage user accounts and permissions through Active Directory management and support IT infrastructure components such as Windows Server environments.
• Document all support interactions accurately in customer support ticket management systems and follow up to ensure issues are resolved efficiently.
• Collaborate with team members to analyze recurring problems and implement solutions that improve overall system stability and user experience.

Experience

• Proven experience in providing technical support within an IT help desk or desktop support environment.
• Strong knowledge of computer networking concepts including LAN setup, TCP/IP protocols, DNS management, VPN configuration, and firewall troubleshooting.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems, and mobile devices.
• Familiarity with help desk systems for ticket tracking and customer service management.
• Ability to troubleshoot hardware components such as computer hardware parts and peripherals effectively.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Analysis skills to diagnose complex problems quickly and develop effective solutions for diverse IT challenges.

This role offers a vibrant environment where your technical expertise will directly contribute to operational excellence! We value proactive problem-solving skills combined with outstanding customer service—if you’re passionate about helping others navigate technology challenges while continuously learning new skills, we want to hear from you!

Pay: $25.15 - $30.29 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Parental leave
• Retirement plan
• Tuition reimbursement

Work Location: In person