Help Desk Specialist

Desktop Support / Field Services Technician (Healthcare IT)

📍 Palo Alto / Newark, CA

🕒 6-Month Contract-to-Hire | Onsite | 40 Hours/Week

About the Rol

eWe are seeking a hands-on Desktop Support / Field Services Technicia n to provide onsite IT support within a fast-paced healthcare environment. This role is responsible for supporting end users, resolving technical issues, and ensuring devices and systems are fully operational across hospital locations

.This is a great opportunity for someone who enjoys working in the field, troubleshooting systems, and supporting end users directl y

**.

What You’ll**

• DoProvid e onsite desktop and end-user suppo rt for workstations, laptops, printers, and mobile devic
• esTroubleshoo t hardware, software, and network connectivity issu es in real ti
• meSuppor t device deployments, imaging, and workstation set
• upManage and updat e tickets through ITSM tools (ServiceNow or simila
• r)Assist wit h user account support, Active Directory updates, and access issu
• esPerfor m basic network troubleshooting (LAN/WAN, Wi-Fi, VPN, connectivity issue
• s)Suppor t asset tracking, inventory management, and device lifecycle process
• esWork directly with end users, providing a high level of customer servi

**ce

What We’re Looking**

ForRequired Experie

• nceExperience wi th Windows 10/11, macOS, and Microsoft 365 (O3
• 65)Stro ng hardware & software troubleshoot ing experie
• nceExperience wi th Active Directory, user provisioning, and access managem
• entHands-on experience wi th imaging, deployments, and device se
• tupExperience supporti ng printers, peripherals, and networked devi
• cesFamiliarity wi th ITSM tools (ServiceNow, Jira, Remedy, et

**c.)

Nice to**

• HaveExperience working i n a hospital, healthcare, or clinical environ
• mentExposure to network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi
• -Fi)Familiarity w ith Cisco routers, switches, or wireless access po
• intsCertifications such as CompTIA A+, CCNA, or Microsoft certificat

**ions

Why**

• JoinWork in a high-impact environment supporting healthcare opera
• tionsGain experience suppor ting enterprise IT systems at
• scaleOpportunity to convert to a full-time pos

ition