Help Desk Specialist

Company Description Integrity Software is a leading provider of software solutions for the enterprise sector in Israel, built on values of integrity, service, and professionalism. The company delivers a portfolio of best-of-breed Israeli and international products, supported by a dedicated professional services team. Integrity Software focuses on high-quality implementations, combining robust support processes with close personal attention to clients. Its product solutions span Cyber and Information Security, Software Virtualization, Infrastructure, and additional enterprise technologies, offering team members exposure to advanced, mission-critical systems.

Role Description This is a full-time, on-site Help Desk Specialist role based in Petah Tikva. The Help Desk Specialist will provide first-line technical assistance to internal users and customers, handling incoming support requests through phone, email, and ticketing systems. Daily responsibilities include diagnosing and resolving issues related to desktop computers, software applications, and network connectivity, as well as escalating complex problems to higher-level support when needed. The role involves documenting incidents and resolutions, maintaining accurate records in the help desk system, and contributing to knowledge base articles and user guides. The Help Desk Specialist will collaborate with other technical teams to ensure timely, professional, and customer-focused support.

Qualifications

• Strong technical support and help desk support skills, including experience with ticketing systems and remote support tools.
• Proficiency in troubleshooting issues related to desktop computers, operating systems, and common business applications.
• Customer support capabilities, with a focus on clear communication, patience, and service-oriented problem solving.
• Basic understanding of networking concepts and enterprise software environments; experience in Cyber or Information Security is an advantage.
• Ability to prioritize and manage multiple support requests, working effectively in an on-site team environment.
• Relevant technical training or certification (e.g., CompTIA A+, Microsoft certifications) is preferred.
• Previous experience in a help desk or IT support role in an enterprise setting is beneficial.
• Fluency in Hebrew; proficiency in English for technical documentation and vendor communication is an advantage.