Help Desk Specialist- IT Support (LATAM only)

This is a remote position.

Only LATAM-based candidates (bilingual in Spanish and English) Are you a tech-savvy problem solver who loves troubleshooting and keeping systems running smoothly? Do you thrive in a fast-paced environment where efficiency and customer support go hand in hand?

At GOA-TECH , we’re looking for a Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. If you have experience with CRM systems (Zoho preferred), IT troubleshooting, and system management , we want to hear from you!

What You’ll Do

• Provide technical support to internal teams and clients.
• Troubleshoot hardware, software, and network issues.
• Manage and optimize Zoho CRM and other business tools.
• Install, configure, and maintain IT systems and applications.
• Document and resolve technical inquiries efficiently and effectively.
• Assist with security protocols and system updates. What We Need:
• Proven experience in IT support, help desk, or technical assistance.
• Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a remote setting.
• Proficiency in English (C1 level) – Spanish is a plus!
• Knowledge of basic networking, cybersecurity, and troubleshooting best practices.

Requirements

• Proven experience in IT support, help desk, or technical assistance. (+7 years)
• Familiarity with CRM systems (Zoho preferred) and cloud-based tools.
• Strong problem-solving and communication skills.
• Ability to work independently and collaboratively in a remote setting.
• Proficiency in English (C1 level) – Spanish is a plus!
• Knowledge of basic networking, cybersecurity, and troubleshooting best practices.

Benefits

• 100% Remote Work – Work from anywhere!
• Weekends OFF – Because work-life balance matters!
• Growth Opportunities – Expand your IT skills and advance in your career.
• Competitive Salary – Based on experience and expertise.

READY TO JOIN THE TEAM? Apply now!