Help Desk Support Engineer

Job Title: Desktop Support Engineer

Location: Eden prairie, MN 55347

Work Arrangement: Onsite

Duration: Fulltime

Job Summary:

• We are looking for an L1 Deskside support professional to provide first-level technical support for the Emerson Houston location.
• Key Responsibilities:
• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Required Skills:

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.