Help Desk Support- MAC and Windows

University

San Francisco- Fulton St

Work ONSITE

Needed ASAP

Long term contract

Must work on W2

Help Desk Support

Provide 1st and 2nd tier support over the phone, email, walk-ins, field and remote desktop technical support under coordination of the Client Support Manager (target 75% or greater resolution for

first-contact)

Minimum Qualifications:

Strong customer service skills

Must possess excellent interpersonal communication and organizational skills.

1-2 years experience in help desk

Experience in network and server support concepts, including Windows and Macintosh server installation and troubleshooting, network login process and user account authentication, and TCP/IP and Active Directory administration tools

Demonstrates patience when problem-solving complex technical issues, over the phone and in person, with diverse customers

Energetic, self-directed, motivated and professional individual who thrives in a fast-paced, dynamic environment

Candidate should understand both PC and Macs. Client will train, must have exceptional customer services sills.