Help Desk Support Specialist

Help Desk Support Specialist

Company: Applied Tech Solutions, LLC.
Location: Madison, WI
Pay: $22.00–$30.00 per hour (suggested range; confirm the actual rate with the employer)
Job Type: Full-Time
Workplace: On-site or Hybrid, depending on business needs

Job Description

Applied Tech Solutions, LLC. is seeking a customer-focused and technically skilled Help Desk Support Specialist to provide technical assistance to employees and customers. The ideal candidate will have strong troubleshooting abilities, clear communication skills, and a commitment to resolving technical issues efficiently.

The Help Desk Support Specialist will assist with computer hardware, software applications, user accounts, network connectivity, and other common IT support needs while helping maintain reliable technology operations.

Responsibilities

• Respond to help desk requests by phone, email, or ticketing system.
• Troubleshoot computer, software, printer, and connectivity issues.
• Install, configure, and maintain computer equipment and approved applications.
• Assist users with password resets, account access, and basic permissions.
• Document technical issues, troubleshooting steps, and resolutions.
• Escalate complex problems to the appropriate IT team.
• Support employee onboarding by preparing equipment and user accounts.
• Help maintain accurate IT inventory and support documentation.
• Follow company security policies and protect confidential information.
• Provide professional, timely customer service to users.

Requirements

• High school diploma or equivalent; relevant IT education is a plus.
• Previous help desk, technical support, or customer service experience preferred.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, networking, and troubleshooting.
• Strong written and verbal communication skills.
• Ability to explain technical information in clear, simple language.
• Good organizational skills and attention to detail.
• Ability to prioritize support requests and work independently or with a team.

Preferred Skills

• Experience with IT ticketing systems and remote support tools.
• Familiarity with Active Directory or Microsoft Entra ID.
• Basic knowledge of network connectivity, VPNs, and user access management.
• CompTIA A+ certification or equivalent technical training.

Benefits

Benefits may vary by employment status and company policy. Eligible employees may have access to health insurance, paid time off, retirement savings options, and professional development opportunities.

How to Apply

Prepare an updated résumé highlighting your technical troubleshooting, customer service, and computer support experience. Contact Applied Tech Solutions, LLC. to verify current openings and application instructions in Madison, WI.

Application: Apply through the company's verified careers page or official hiring contact.

Applied Tech Solutions, LLC. is an equal opportunity employer. Employment decisions are based on job-related qualifications and applicable laws.

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Work Location: In person