Help Desk Support Specialist (Student Computer and Automation Support)

Description Position Title : Help Desk Support Specialist (Student Computer and Automation Support)

Location : Fort Benning, GA

Clearance required : SECRET

Scope of Work: Provides on-site and remote customer and automation support to students and instructors, preparing and issuing mobile devices, conducting security briefs, and supporting a single maximum class/course of up to 400 students per rotation.

Responsibilities Include (but Are Not Limited To)

• Provide on-site and remote support to students and instructors; respond to initial requests within 15 minutes.
• Prepare mobile devices (laptop or tablet) with new baseline images and post-install customization.
• Issue devices, conduct security briefs, and ensure completion of DA Form 2062, AUP, and IA briefings.
• Support TSAS onboarding so students receive temporary network permission for the course duration.
• Train new instructors on classroom instructional technology and collaborative tools.
• Report damaged or missing student computers and provide the ETS Lead with statement of charges/FLIPL packets.

Qualifications

• Associate of Science (AS) degree with at least 7 years of experience
• Active SECRET clearance required, U.S. citizenship
• Cyber Workforce certification per DoD 8570.01-M as applicable to assigned IA functions