Help Desk Support Tier II (Pipeline)

About Lucayan Technology Solutions LLC Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions. We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission. We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.

Location: MacDill Air Force Base, Tampa, FL

Employment Type: Full-Time, On-Site

Status: Talent Pipeline

Join Our Pipeline for Future Opportunities! This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise. Overview At Lucayan Technology Solutions, we are proactively seeking talented professionals to join our growing team. We are currently seeking an IT Help Desk II Technician to provide Tier 2 support for the 6th Medical Group (6 MDG) at MacDill AFB. This role serves as an escalation point for complex issues, supporting system integrity, compliance, and advanced troubleshooting to ensure the availability of mission-critical medical IT systems.

Key Responsibilities

• Respond to and resolve escalated technical issues involving hardware, software, and networks.
• Provide Tier 2 support for desktops, servers, and enterprise applications.
• Manage and troubleshoot user accounts, Active Directory, and group policies.
• Support patch management, updates, and system security configurations.
• Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.
• Assist with configuration and troubleshooting of networking equipment in coordination with admins.
• Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
• Mentor and support Help Desk I staff by providing technical guidance.
• Ensure compliance with DoD cybersecurity directives and reporting requirements.

Required Qualifications

• Associate’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support, including Tier 2 troubleshooting.
• Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
• Familiarity with networking fundamentals, patch management, and security tools.
• U.S. Citizenship required.

Required Security Clearances & Training

• DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
• Must complete DoD IA/Cyber Awareness, AT Level I, and ITIL-based training per PWS requirements.

Preferred Qualifications

• CompTIA Network+ or higher networking certification.
• Microsoft MCSA/MCSE certification.
• Experience supporting IT in a DoD healthcare environment.

Work Environment

• On-site daily at MacDill AFB, Tampa, FL.
• Standard schedule: Monday–Friday, 7:30 AM–4:30 PM (with 1-hour lunch).
• Must comply with AFOSH safety and Air Force installation access requirements.

Why Join Our Pipeline?

• Be first in line for upcoming openings aligned with your experience and career goals.
• Stay connected with Lucayan’s recruiting team for priority consideration.
• Join a mission-focused environment where your expertise makes a tangible impact.